Returns & Refunds

1. Product Returns

If you purchased a product from Univantion Marktech Private Limited and wish to return it, please read the following terms:

• Return Period: You may return products within [Insert Number of Days] days from the date of delivery.
• Condition for Returns:
  • The product must be in its original, unused, and unaltered condition.
  • The product must include all original packaging, accessories, and manuals.
  • The product must not be marked as “final sale” or “non-returnable” at the time of purchase.
• Return Process: To return a product:
  1. Contact Us: Reach out to our customer support team at [Insert Email Address] or [Insert Phone Number] to request a return.
  2. Provide Details: Include your order number, reason for the return, and any relevant documentation (such as photos or proof of purchase).
  3. Return Shipping: If your return is accepted, we will provide instructions for returning the product, including the return shipping address.
  4. Return Cost: The customer is responsible for return shipping costs unless the product is defective, damaged during shipping, or an error was made by Univantion Marktech Private Limited.
• Non-returnable Products: Some products may not be eligible for return, including:
  • Custom-built or personalized products.
  • Opened or used software or digital products.
  • Products marked as “final sale” or “non-returnable.”

2. Product Refunds

Once we receive and inspect the returned product, we will process your refund. Here are the key details:

• Refund Eligibility: Refunds will be issued if:
  • The product is returned in the original condition (unused and undamaged).
  • The return is made within the allowed return period.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take up to [Insert Number of Days] business days for the refund to appear in your account depending on your payment provider.
• Partial Refunds: If the product has been used or damaged, or if the return request is made outside the specified return period, we may issue a partial refund or deny the refund request.

3. Service Refunds

If you have purchased a service from Univantion Marktech Private Limited and are not satisfied, you may be eligible for a refund under the following conditions:

• Cancellation Before Service Completion: If you cancel a service before its completion, you may be eligible for a full or partial refund depending on the progress of the service rendered. To cancel a service, please contact us at least [Insert Number of Days] in advance.
• Refund for Defective or Unsatisfactory Services: If the service provided is defective or does not meet the agreed-upon specifications, we will work with you to resolve the issue. If a resolution cannot be reached, we will issue a refund based on the circumstances of the service delivery.
• Non-refundable Services: Certain services may be non-refundable, particularly if they are customized or completed, or if the cancellation request is made after the service has been partially or fully rendered.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [Insert Email Address] or [Insert Phone Number]. We may offer you one of the following:

• A full refund (including return shipping costs).
• A replacement product (if available).
• A repair service for the damaged item.

To process your claim, please provide the following:

• A description of the damage or defect.
• Photographs of the damaged or defective product.
• Your order number and proof of purchase.

5. Late or Missing Refunds

If you haven’t received your refund after the specified processing time, please follow these steps:

1. Check with your bank or payment provider, as it may take additional time for the refund to reflect in your account.
2. Contact us at [Insert Email Address] or [Insert Phone Number], and we will assist you in resolving the issue.

6. Exceptions to the Returns & Refunds Policy

While we strive to ensure a positive experience for our customers, there are certain exceptions where returns and refunds may not be possible:

• If the product has been used or opened (in the case of software or digital goods).
• If the return request is made after the return period has passed.
• If the customer violates the terms and conditions set forth in our policy.

7. Contact Us

If you have any questions or concerns regarding our Returns & Refunds Policy or need assistance with a return or refund, please contact us:

Univantion Marktech Private Limited
PL NO. 02, Kishor Ganj Chauraha, Campbell Road, LKO., Saadatganj, Lucknow, Lucknow, Uttar Pradesh, 226003
Email: [univationpvtltd@gmail.com]
Phone: [9250636102]