Below is a sample Cancellation Policy for Univantion Marktech Private Limited that you can use and customize based on your specific services and products. This template covers general scenarios for cancellations, such as service cancellations and product returns.
1. Service Cancellation
If you wish to cancel any service provided by Univantion Marktech Private Limited, please note the following:
- Cancellation Timeframe: You may cancel the service at any time before the service is fully rendered. Please inform us of your cancellation request at least [7 Days] days in advance of the scheduled start date to avoid being charged.
- Refunds: If a service is canceled within [7 Days] days of purchase, you will be eligible for a full refund. Cancellations after this period may be subject to a partial refund depending on the stage of service delivery.
- Non-refundable Fees: Any service fees or costs incurred up to the point of cancellation may not be refundable. These will be communicated at the time of service agreement.
- Process for Cancellation: To cancel a service, please contact us by email or phone. Provide the details of your request and any necessary supporting information (e.g., service order number, reason for cancellation).
2. Product Cancellation and Returns
If you have purchased products from Univantion Marktech Private Limited and wish to cancel or return them, the following conditions apply:
- Cancellation Before Shipment: If you wish to cancel an order before it has been shipped, you may request a cancellation and receive a full refund.
- Returns After Delivery: If you wish to return a product after it has been delivered, please note the following:
- Returns are accepted within [7 Days] days from the date of delivery.
- Products must be returned in their original condition, unused, and with all original packaging intact.
- Return shipping costs are the responsibility of the customer unless the product is defective or an error was made by Univantion Marktech Private Limited.
- Refunds for returned products will be processed after the product is received and inspected. The refund will be issued to the original payment method.
- Non-returnable Products: Certain products may not be eligible for return, including customized or special-order items, digital products, or products that have been opened or used.
3. Non-refundable Items
The following products and services are generally non-refundable:
- Custom-built services or solutions specifically tailored to your requirements
- Digital products or software that has been downloaded or activated
- Products marked as “final sale” or “non-returnable” at the time of purchase
4. Refund Processing
Refunds will be processed within [24 Days] business days after the cancellation or return has been confirmed. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
5. Exceptions to Cancellation Policy
In some cases, cancellations may not be possible, or a full refund may not be provided. These exceptions may include:
- If the product or service has been used, consumed, or significantly altered.
- If the cancellation request is made after the specified time period.
- If you have violated the terms and conditions of our service.
In these cases, we will inform you of the reason for the exception.
